Frequently asked questions

What is the delivery time for my order?

When you place an order with Veneriwear, the delivery time might be different from what you are used to. Since our products are shipped directly from our suppliers, we save significantly on storage and transport costs. This allows us to offer our products at competitive prices. The average delivery time is 1 to 5 business days (Mon-Fri, excluding holidays).

What should I do if I haven't received my order yet?

Due to the high demand for our products, your order may arrive slightly later than expected. We appreciate your understanding. If this period has passed and you still have not received your order, please send an email to veneriwear@gmail.com. We will investigate the status of your package.

I want to exchange/return my order, how do I do this?

To return an item, simply contact our customer service at veneriwear@gmail.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. Once confirmed, you can send the product back to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returning items is at your own expense. The cost will depend on the courier you choose. Please check the website of the respective courier for more information on prices.

What are the conditions for returning my product(s)?

There is always a 14-day return period. The return period starts on the day you receive the item. However, there are conditions for returning:

• The return period has not yet expired;
• The product is in its original packaging with all labels attached;
• The product has not been used.

What payment methods can I use?

We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you are unsure whether your payment method is accepted, follow the steps on the payment page to see all available options. All transactions are processed through secure and reliable payment systems, ensuring 100% security.

What if I did not receive a confirmation email for my order?

This is not intended. Please send an email with your full name and email address to veneriwear@gmail.com. We will assist you promptly.

Can I cancel my order?

Do you want to cancel your order for any reason? Please send an email as soon as possible to veneriwear@gmail.com. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the cancellation.